How do I replace the battery in my Anne Klein Watch?
Typically, watch batteries last 1-2 years, depending on usage. To replace the battery, we recommend contacting an Authorized Anne Klein Service Center or a qualified jeweler/watchmaker. Please note that batteries are not covered under the limited lifetime warranty. If you need more assistance related to what type of battery your watch requires, you may refer to your watch manual or contact our customer support team at (866) 631-0342 or productsupport@egluck.com
How do I replace the strap on my Anne Klein Watch?
If you need a replacement band or bracelet, please contact an Authorized Anne Klein Service Center or our customer support team at (866) 631-0342 or productsupport@egluck.com. Our team can assist with a replacement strap.
Where can I get extra links for my watch bracelet?
To request extra links, contact our parts department at productsupport@egluck.com or (866) 631-0342. The first three links are complimentary. For accurate delivery, please be prepared to provide our team with the model number and your mailing address (i.e., 75/XXXXABC).
Do you ship internationally?
Yes, we offer international shipping to select countries. For details or to inquire about distributors in your region, contact us at productsupport@egluck.com.
Where is my order?
To check your order status, email your order number to our customer support team at productsupport@egluck.com or call (866) 631-0342. Our support hours are 8:30 AM—4:45 PM Monday through Thursday EST and 8:30 AM—3:30 PM Friday EST. Please be prepared to provide our team with your order number.
How can I access the watch setting instructions?
Visit our manual page and enter the model number found on your watch’s case. You will then be directed to a PDF of the manual for the watch you purchased.
What is your return policy?
If you’re unsatisfied, you may return your purchase within 30 days. For details, visit our delivery and returns page or email us at productsupport@egluck.com for instructions.
Do you offer watch repair services?
Our team can assist with repairs. You may also visit a local jeweler to have your watch repaired. Please have your receipt ready for warranty assessment. Our customer service team can be contacted if you are interested in having Anne Klein assist. Our contact information is provided below.
How should I care for my watch?
Treat your watch like jewelry. Avoid exposing it to perfumes, lotions, or harsh chemicals. For best maintenance, clean it regularly with a treated jewelry cloth.
I received a defective watch; what should I do?
If you receive a defective watch, please contact us immediately at (866) 631-0342 or via email at productsupport@egluck.com for prompt assistance.
I can’t figure out how to set the time or alarm. What should I do?
If you have issues setting your watch, contact our customer service team at (866) 631-0342 or via email at productsupport@egluck.com.
My watch is too small; how do I get extra links?
We’re here to help! Our contact information can be found below.
For further assistance, contact our customer support team at (866) 631-0342 or productsupport@egluck.com.
How Do I Resize My Smartwatch Band?
Turn over the smartwatch and look for arrows on the underside of the links. These arrows show you which way to push the pin out of the link. Use a pin remover tool to push the “hair clip pin” out of the hole on the link’s side. After removing the links, follow these steps in reverse to reassemble the bracelet.
